Satellite Med is committed to giving each patient the highest quality of healthcare. In order to be able to offer this service to all patients, the following patient rights and responsibilities are honored.
These are your rights as our patient – reflecting our commitment to maintaining your personal dignity.
- You have the right to receive respectful healthcare from competent professionals without unnecessary delay, no matter your race, ethnicity, national origin, culture, language, age, creed, physical or mental disability, sex, sexual orientation, personal values, beliefs, preferences, gender identity or expression, socioeconomic status or source of payment.
- You have the right to receive complete information about your illness and treatment in words you can understand so that you can be involved in your care planning and treatment. Your entire healthcare team is committed to giving you information and answering your questions. When not medically advisable to communicate this information to you, this information will be provided on your behalf to your next of kin or other appropriate person.
- You have the right to know the names of all the people taking care of you and their functions.
- You have the right to be told by your doctor of any test, procedure or treatment that has risks, and to give informed consent for this test, procedure or treatment to be done. In emergencies, or if you are too ill or otherwise cannot understand this information, you have the right to have your family member, friend or other support person told.
- You have the right to say “no” to any treatment and to leave at any time. You have the right to hear from your doctor what may happen if you refuse the treatment or leave. You may be asked to sign an AMA (Against Medical Advice) form. There may be times that care must be provided based on the law.
- You have the right to make choices now and to document those choices in case you become too ill to speak for yourself later. This right to choose is called an Advance Directive. You may choose someone to make healthcare decisions for you. You may also choose what treatments you would like or not like to have done.
- You have the right to see all information in your medical record within a reasonable time of your request. If your doctor feels you should not see this information for medical reasons, you have the right to have someone else review your record.
- You have the right to keep your medical record and other healthcare information confidential. You need to know that we are required by law to share some types of information. We also need to provide information to your benefits plan in order for your care to be covered.
- You have the right to be informed about continuing healthcare needs to be addressed following your discharge, as well as about recommended methods for addressing those needs.
- You have the right to personal privacy.
- You have the right to receive care in a safe setting and to be free from all forms of abuse, harassment, neglect or mistreatment.
- You have the right to be free from restraints or seclusion of any form imposed as a means of coercion, discipline, convenience or retaliation by staff.
- You have the right to full information about your bill if you request it.
- You have the right to assistance in obtaining consultation with another physician at your request and your expense.
- You have the right to good quality care and high professional standards that are continually maintained and reviewed.
- You have the right to access an individual or agency authorized to act on your behalf to assert or protect your rights as set forth in this document.
- You have the right to be informed about unanticipated outcomes of care, treatment and services.
- You have the right to access and receive an accounting of disclosures regarding your own health information as permitted by law.
Our Responsibilities to You
These responsibilities act as part of our mission to provide you with the healthcare services you need.
- We will provide the best healthcare possible in a safe, clean, quiet, and pleasant environment.
- We will provide education to help patients and their families understand the illness, what they can do about it and, when possible, how to stay healthy after recovery.
- We will provide you with options for treatment that may be needed at another facility.
Your Responsibilities to the Clinic
To best server our patients, they are expected to provide us with needed information to legally treat them.
- Please keep your appointments with us.
- Please have valid ID and insurance card available for every visit.
- Please play an active role in your care.
- Please be open and honest with us about the health and pain management information we give you. Let us know immediately if you do not understand it, or if you feel that you cannot follow the instructions we give you.
- Please tell your doctor and healthcare team about any changes in your health, including any pain you may be experiencing.
- Please be considerate of our other patients by following our guidelines on the number of visitors and tobacco-free environment. Please be sure that your visitors are considerate also.
- Please help us protect confidentiality and personal privacy – yours and that of our other patients.
- Please provide the benefits plan information necessary to process your bill.
- Please pay your part of the medical bill as soon as possible.
These rights and responsibilities apply to all patients, including children.
- When the patient is a minor, the parent or guardian assumes these rights on behalf of the child.
- When an adult patient is unable to exercise these rights, that patient’s legally responsible representative may exercise these rights on behalf of the patient.